F.A.Q

1. Compared with other online sellers, what are the benefits of working with you?
2. Can I trust doing business online with you?
3. Why can't I log in?
4. How to place an order?
5. How can I check my order status online?
6. What payment methods do you accept?
7. Is shipping included in the prices?
8. What should I do if an item shipped to me is damaged or faulty?
9. Do You offer any type of reseller or dealer discount program?
10. How can you safeguard the private information of your customers?
11. Are products guaranteed? Is there a warranty?
12. Why do you ship to Paypal address only when I pay by Paypal?
13. Why my order is still not received?
14. How can I return the defected item?
15. Technical supports for some products

1.Compared with other online sellers, what are the benefits of working with you?

We always keep our customers in mind, trying our best to provide better services for customers. Compared to other online sellers, we provide you:

2.Can I trust doing business online with you?

Yes, of course. Due to its convenience and efficiency, e-commerce is new but it develops very rapidly. We are a reliable company providing quality products and services.

Anyone, anywhere, is welcome to use our website to initiate inquiries, place orders, check order status, fulfill payment, and access support online. Some people may not believe that they can just place orders online and get them delivered. Give it a try and see how much convenience and pleasure you will get from trading online. Just register for free and start ordering straight away, you will find that doing business through our website extremely straight forward.

Act now! Register, and gain access to the huge Chinese electronics market.

3.Why can't I log in?

You can follow the following instructions to check what the problem is:
????1. Check your login details. Your login username is the email address you used for registration.
????2. Ensure that cookies from www.gindart.com are accepted in your browser (Internet Explorer or others).
????3. If nothing works please contact us, our customer service will help you solve it.
????4. If you're not sure if the problem is with us or you, please test logging in with a different computer, or try different browsers.
????5. If you made a mistake when you registered, you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.

4.How to place an order?

To create an order by yourself, login here or create an account first.

Once your order is confirmed, please send us the payment using PayPal or Western Union.

Your order will be shipped out within 2 working days after payment cleared. The products will be shipped from our HK or China warehouse.

After using the product, you can write a product review on gindart.com, to share your experience with other customers.

5.How can I check my order status online?

Log in to "My Account" and click "View My Orders" in your Account Management section. You can get detailed information about your order status, ship date and tracking number.

6.What payment methods do you accept?

We currently offer 2 payment options to customers, all of which are convenient and easily arranged. The currently available payment options include:
????- PayPal
????- Western Union
For orders more than 4 items, we recommend Western Union for quick payment processing. Letter of credit (L/C) is available for very large orders only. You should be able to find a convenient payment option that suits you most.
For more information, please refer to Payment Methods.

7.Is shipping included in the prices?

It depends.

For General Buyers:
??All products are FREE shipping by default shipping method. But if you want to receive your item more rapidly, you can choose other shipping methods but you should pay for the shipping.
For Italy and Germany Buyers:
??Due to the high parcel lost rate and customs issue, all parcels to Germany and Italy with price more than US$30, we request to ship by courier, and the extra shipping cost is US$14.83 to be paid by buyer.

Please contact us if you want to choose other shipping methods.

8.What should I do if an item shipped to me is damaged or faulty?

First, you should rest assured that we check all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. And we execute the quality assurance check for all products.

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. In such a case, you can contact us to ask for a solution.

9.Do you offer any type of reseller or dealer discount program?

We do offer a little discount for resellers, but please be noted that we currently already negotiate the best possible prices for you and offer these great prices to all of our customers through our website. Anytime we receive any specials or promotions, we immediately adjust the prices on our website for you to take advantage of. If you want order more than 5 items at one time, please contact us at reneexu@gindart.com.

10.How can you safeguard the private information of your customers?

The information we learn from customers helps us personalize and continually improve your shopping experience at gindart.com. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

11.Are products guaranteed? Is there a warranty?

Yes, product quality is our top priority. Unless otherwise specified, we offer a 360-day warranty against defects for all products.

The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, and damage due to accidents, physical force, water, fire, power surge, acts of God, natural disasters or other misuse. For more details, please refer to warranty on the product.

12.Why do you ship to Paypal address only when I pay by PayPal?

For sake of safe transaction, concerning orders paid by PayPal, we can ship to the address added in your PayPal account only.

If you want to ship your item to other address, you only need to add the address to your PayPal account before you pay. For details you can refer to the picture below and follow. Once you add the address you want to ship your item to, and then you can pay.

13.Why my order is still not received?

Your order will be shipped within 2 working days after payment cleared. The products will be shipped from our HK or China warehouse. International post generally takes 14~25 days. The detailed average shipping time please refers to below table. If you items are not received duly, please do not hesitate to contact us via the live support or writing to us on the contact us website.

14.How can I return the defected item?

Please contact us in 7 days after you received the defected item. Per our return policy, We will have preliminary check for the problems you encountered. If we could not resolve by technical support, we will provide RMA number and return address for you to return. Any return without communication in advance is not accepted.

15.Technical supports for some products

1. Elderly phone MP-S718-BL English Instruction manual
2. Elderly Phone MP-V99-BL English instruction manual
3. Kids Phone MP-D100-BL English instruction manual
4. How to upgrade firmware of 7" Android 1.6 Tablet PC S-56?
??Download software to a micro SD (TF) card, unzip both files simultaneously insert TF card into the card slot, then turn on the device, system will update firmware automatically.
??http://www.mediafire.com/file/gi1fs1wnjqjzlbc/SP-56.part1.rar
??http://www.mediafire.com/file/w48hsm28238p7s9/SP-56.part2.rar
After firmware upgrade successfully, please turn the item off and then remove the SD card. Below tips are need to be pay attention to:
??- Insert the micro SD (TF) card when the item is power off. After the card is well inserted, then turn on the device.
??- Make sure it has been charged or keep it charging by using the AC plug in this whole process. If the item is off during upgrading, the files will be damaged.
5. MP-ET1 Watch Mobile Phone Video http://www.youtube.com/watch?v=a62dCSpfnis
6. LED watch time setting video http://www.youtube.com/watch?v=PhdZzeIcRCA&feature=related
7. Android Tablet SP-53 video playing http://www.youtube.com/user/Gindart#p/a/u/1/tY0XjEGgjK8
8. Andoid Tablet SP-53 boot on http://www.youtube.com/user/Gindart#p/a/u/2/0Dv5T4xXVXE
9. Bluetooth headset charging vedio http://www.youtube.com/watch?v=mVKKEdy_nM4
10. Other video as following: http://www.youtube.com/watch?v=0Dv5T4xXVXE&feature=mfu_in_order&list=UL