1. Compared with other online sellers, what are the benefits of working with you?
1.Compared with other online sellers, what are the benefits of working with you?
We always keep our customers in mind, trying our best to provide better services for customers. Compared to other online sellers, we provide you:
30 DAYS CUSTOMER PROTECTION
We strive to deliver you 100% satisfaction. We provide you:
- 100% Refund
- or resend a FREE NEW item
- email reply in 24 hours in working days
High Quality Products at Low Prices
All of our products are brand new and produced by large hi-tech Chinese producers, some of which are also manufacturers for prestigious international brands. All products strictly follow the standards of CE, and are carefully inspected by a responsible QC team before packaging.
Easy to Order Online
We provide accurate product information, real-time price, online order creating, 24-hour order tracking, online payment, one-stop logistics service (including logistics agent selection, shipping route optimization, prompt delivery, shipment tracking, etc.), and online after-sale support.
No matter how many products you purchase and where you live, Gindart send the products to you worldwide. On average, our products leave our warehouse within 1 day once an order is placed.
360 Days Warranty*
Gindart provides 360 days warranty for all products purchased from www.gindart.com. This 360 days warranty provides your assurance of quality when shopping from us. Order today and rest easy!
*Please refer to warranty on the product for warranty coverage detail.
2.Can I trust doing business online with you?
Yes, of course. Due to its convenience and efficiency, e-commerce is new but it develops very rapidly. We are a reliable company providing quality products and services.
Anyone, anywhere, is welcome to use our website to initiate inquiries, place orders, check order status, fulfill payment, and access support online. Some people may not believe that they can just place orders online and get them delivered. Give it a try and see how much convenience and pleasure you will get from trading online. Just register for free and start ordering straight away, you will find that doing business through our website extremely straight forward.
Act now! Register, and gain access to the huge Chinese electronics market.
3.Why can't I log in?
You can follow the following instructions to check what the problem is:
4.How to place an order?
1. Create an Order
1. Find and add products to shopping cart.
2. Adjust quantities, then checkout.
3. Follow the steps to complete the checkout.
2. Send Payment
Once your order is confirmed, please send us the payment using PayPal or Western Union.
3. Receive Your Merchandise
Your order will be shipped out within 2 working days after payment cleared. The products will be shipped from our HK or China warehouse.
4. Write a Product Review
After using the product, you can write a product review on gindart.com, to share your experience with other customers.
5.How can I check my order status online?
Log in to "My Account" and click "View My Orders" in your Account Management section. You can get detailed information about your order status, ship date and tracking number.
6.What payment methods do you accept?
We currently offer 2 payment options to customers, all of which are convenient and easily arranged. The currently available payment options include:
7.Is shipping included in the prices?
8.What should I do if an item shipped to me is damaged or faulty?
First, you should rest assured that we check all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. And we execute the quality assurance check for all products.
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen. In such a case, you can contact us to ask for a solution.
9.Do you offer any type of reseller or dealer discount program?
We do offer a little discount for resellers, but please be noted that we currently already negotiate the best possible prices for you and offer these great prices to all of our customers through our website. Anytime we receive any specials or promotions, we immediately adjust the prices on our website for you to take advantage of. If you want order more than 5 items at one time, please contact us at email@example.com.
10.How can you safeguard the private information of your customers?
The information we learn from customers helps us personalize and continually improve your shopping experience at gindart.com. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
11.Are products guaranteed? Is there a warranty?
Yes, product quality is our top priority. Unless otherwise specified, we offer a 360-day warranty against defects for all products.
The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, non-rechargeable batteries, consumables, and damage due to accidents, physical force, water, fire, power surge, acts of God, natural disasters or other misuse. For more details, please refer to warranty on the product.
12.Why do you ship to Paypal address only when I pay by PayPal?
For sake of safe transaction, concerning orders paid by PayPal, we can ship to the address added in your PayPal account only.
If you want to ship your item to other address, you only need to add the address to your PayPal account before you pay. For details you can refer to the picture below and follow. Once you add the address you want to ship your item to, and then you can pay.
13.Why my order is still not received?
Your order will be shipped within 2 working days after payment cleared. The products will be shipped from our HK or China warehouse. International post generally takes 14~25 days. The detailed average shipping time please refers to below table. If you items are not received duly, please do not hesitate to contact us via the live support or writing to us on the contact us website.
14.How can I return the defected item?Please contact us in 7 days after you received the defected item. Per our return policy, We will have preliminary check for the problems you encountered. If we could not resolve by technical support, we will provide RMA number and return address for you to return. Any return without communication in advance is not accepted.
15.Technical supports for some products
1. Elderly phone MP-S718-BL English Instruction manual